Effective Date: February 19, 2026
Website: https://shop.luminya.online
1. Overview
At LumiNya, we take pride in delivering high-quality products inspired by the LumiNya universe. If something isn’t right with your order, we’re here to help.
This policy outlines the terms under which refunds, returns, and exchanges are handled.
2. Physical Products (Apparel, Merchandise, Collectibles)
Eligibility for Returns
You may request a return or exchange if:
- The item was delivered damaged or defective
- The wrong item was shipped
- The item is unworn, unused, and in original condition
Return requests must be submitted within 7 days of delivery.
Items must be:
- Unwashed
- Unworn
- In original packaging (if applicable)
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
- Clearance or final sale items
- Custom-made or limited-edition items
- Gift cards
- Digital products (see below)
How to Request a Return
To initiate a return, please contact:
sales@luminya.online
Include:
- Order number
- Full name used at checkout
- Description of the issue
- Photos (if damaged or incorrect item)
If approved, you will receive return instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- We recommend using a trackable shipping service.
- LumiNya is not responsible for lost return shipments.
Refund Processing
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method.
- Please allow 5–10 business days for the refund to appear on your statement.
Shipping costs are non-refundable unless the error was ours.
3. Digital Products (Downloads, NFTs, Digital Assets)
All digital products are final sale and non-refundable.
This includes:
- NFT purchases
- Downloadable files
- Digital artwork
- Blockchain-based collectibles
Due to the irreversible nature of blockchain transactions and digital delivery, we cannot offer refunds once a digital item has been delivered or minted.
Please verify wallet addresses and transaction details carefully before confirming any blockchain transaction.
4. Blockchain Transactions
If purchasing NFTs or blockchain-based assets:
- All transactions are permanent once confirmed on-chain.
- LumiNya cannot reverse or modify blockchain transactions.
- Wallet address errors are the responsibility of the purchaser.
Please review all details carefully before completing your transaction.
5. Order Cancellations
Orders may be canceled before fulfillment begins. Once an item has shipped or a digital asset has been delivered, cancellation is no longer possible.
6. Exchanges
If you need a different size or replacement:
- Contact us within 14 days of delivery.
- Exchanges are subject to product availability.
- If unavailable, a store credit may be issued at our discretion.
7. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 7 days of delivery.
- Include clear photos of the packaging and product.
We will arrange a replacement or refund as appropriate.
8. Fraud Prevention
We reserve the right to:
- Refuse returns suspected of abuse
- Deny refunds for fraudulent or suspicious activity
- Request additional verification when necessary
9. Contact Information
For all return and refund inquiries:
LumiNya Support
Email: sales@luminya.online
Website: https://luminya.online